Terms & Conditions

1. Introduction & Agreement Scope

Welcome to Ubaid Tours & Travels ("Company", "we", "our", or "us"). These Terms & Conditions govern all cab reservations, car rentals, chauffeur-driven transfers, and holiday tours booked through our website, telephone dispatch, or WhatsApp messaging channel.

By requesting a fare quote, scheduling a trip, or boarding any vehicle operated or dispatched by Ubaid Tours & Travels, the customer ("passenger", "you", or "client") agrees to be bound by these terms. If you are booking on behalf of family members, travel companions, or a corporate group, you confirm that you have full authorization to accept these terms on their behalf.

2. Booking Rules & Confirmation

We provide zero-friction booking with direct WhatsApp and telephone coordination:

• Booking Request: Inquiries submitted via our Quick Booking Widget, direct WhatsApp chat, or phone call are processed by our live dispatch team.
• Trip Confirmation: A booking is considered confirmed once trip specifics (date, time, pickup address, drop destination, vehicle category) and the agreed fare quote have been acknowledged via WhatsApp or SMS.
• Driver & Vehicle Allotment: Vehicle registration number, chauffeur name, and driver direct contact details are transmitted to the registered customer prior to the scheduled pickup time (typically 2 to 3 hours in advance, or immediately for same-day urgent dispatch).
• Advance Payments: For outstation round trips, multi-day tours, peak festival seasons, and luxury vehicle hires, a nominal advance commitment deposit may be required to lock vehicle inventory.

3. Specific Travel Guidelines by Service Type

To ensure transparent service delivery, distinct guidelines apply according to your travel package:

• Outstation (One-Way & Round Trips):
  • One-way drop fares apply strictly for point-to-point transit along standard highway corridors. Substantial deviations or unplanned multi-city detours will incur additional distance and time charges.
  • For round trips, cumulative distance is calculated from the base garage origin back to the final return point. A standard minimum daily billing kilometer threshold (e.g. 250 KM or 300 KM per calendar day depending on route package) applies.
  • Driver Night Allowances (Batta) apply when vehicles are utilized during late night hours (typically between 10:00 PM and 06:00 AM) or on multi-day itineraries.
• Airport Transfers (Pickup & Drop):
  • For airport pickups (e.g. Mumbai Chhatrapati Shivaji Maharaj International Airport BOM), flight numbers must be provided. Our dispatch tracks flight arrivals to coordinate terminal pickups.
  • A complimentary grace waiting period of 45 minutes from actual flight touchdown is provided. Extended waiting thereafter may incur airport parking and waiting fees.
• Local Full Day City Rentals:
  • Local packages are offered on fixed time/distance slabs (e.g. 8 Hours / 80 KM or 12 Hours / 120 KM). Usage exceeding the selected slab is billed at prevailing extra hourly and per-kilometer rates.
• Weddings, Group Coaches & Tempo Travellers:
  • Large passenger coaches (Tempo Travellers 12-20 seater) require predetermined itinerary disclosures. Parking arrangements at venues, banquet halls, or hotels must be facilitated by the booking party.

4. Fare Structure & Payment Terms

We pride ourselves on 100% transparent pricing without hidden surge fees:

• Quoted Rates: Fare quotes shared via WhatsApp or telephone include vehicle hire, fuel expenses, and chauffeur allowances as explicitly indicated in the quote.
• Tolls, State Taxes & Parking: Unless an "All-Inclusive Fixed Package" is explicitly quoted, National/State highway toll taxes (FASTag), interstate border permits, and commercial parking receipts are payable directly as incurred.
• Settlement Modes: Balances can be cleared directly with the chauffeur or dispatch team via Cash, UPI (Google Pay, PhonePe, Paytm), or direct Bank IMPS/NEFT transfer upon trip commencement or completion.

5. Cancellation & Refund Policy

We understand that travel plans can evolve. Our cancellation terms are structured fairly:

• Free Cancellation Window: Bookings cancelled more than 6 hours prior to the scheduled pickup time incur zero cancellation fee. Any advance deposit is eligible for full refund or credit toward a future journey.
• Late Cancellation: Cancellations made within 2 to 6 hours of pickup may incur a nominal mobilization fee to compensate driver preparation.
• Doorstep Cancellation / No-Show: If the vehicle arrives at the designated pickup address and the trip is cancelled or the passenger fails to board within 45 minutes without notice, the base trip mobilization charge will apply.
• Operator Cancellation Guarantee: In the rare event that mechanical breakdown or unavoidable logistics prevents our assigned vehicle from serving you, Ubaid Tours & Travels will deploy an equivalent or upgraded replacement vehicle immediately at no additional cost. If no alternative can be provided, 100% of any advance received will be immediately refunded.

6. Passenger Responsibilities & Code of Conduct

To ensure highway safety and adhere to Indian Motor Vehicles Act guidelines:

• Passenger Limit: Seating capacity must strictly adhere to the registered vehicle classification (Sedan: 4 passengers; SUV: 6-7 passengers; Tempo Traveller: 12-20 passengers). Overcrowding is not permitted.
• Cleanliness & Cabin Care: Smoking, consumption of illicit substances, and hazardous items are strictly prohibited inside the vehicles. Any physical damage to vehicle upholstery, audio systems, or deep soiling requiring commercial detailing will be billed to the client.
• Personal Valuables: Passengers are responsible for their personal luggage, electronics, and valuables. While our verified drivers assist with loading and lost-and-found returns, the Company is not liable for unattended belongings left behind.

7. Delays & Limitation of Liability

While our team maintains a 99%+ punctual pickup record, travel time estimates are subject to external road realities:

• External Road Factors: Ubaid Tours & Travels shall not be held liable for delayed journey durations resulting from highway traffic gridlocks, construction diversions, severe monsoon weather, landslides, civil strikes (bandhs), or police VIP route cordons.
• Connecting Travel Coordination: Passengers catching time-sensitive commercial flights or trains are strongly advised to budget adequate buffer time into their chosen pickup schedules.

8. Customer Support & Grievance Redressal

For any questions regarding these Terms & Conditions, dispute resolutions, or special booking accommodations, please reach out directly to our management team: