Privacy Policy

1. Introduction & Privacy Commitment

At Ubaid Tours & Travels ("we", "our", or "us"), safeguarding our customers' personal data and travel privacy is a fundamental priority. This Privacy Policy details the types of information we collect when you interact with our website, request cab quotes, engage with our dispatch managers on WhatsApp, or travel with our fleet.

We operate transparently. We only collect the minimal personal information necessary to deliver safe, reliable, and punctual travel experiences. We never sell, rent, or trade your personal contact details to external marketing agencies.

2. Information We Collect

We may collect information directly from you or through your browser interactions:

• Contact Details: Your full name, mobile telephone number, and email address provided during inquiry or reservation.
• Trip & Routing Data: Pickup address or landmark, destination city, flight numbers (for airport arrivals), requested pickup date and time, duration of rental, and passenger count.
• Vehicle Preferences: Choice of vehicle category (Prime Sedan, Innova Crysta, Tempo Traveller, or Executive Luxury).
• Payment Records: Records of payments made (such as UPI transaction reference IDs or bank transfer receipts). Note: We do not collect or store sensitive credit/debit card numbers or banking PINs on our servers.
• Technical Log Data: Standard internet log data collected automatically when accessing our website (such as device type, browser model, IP address, and referring URL).

3. How We Use Customer Information

Your information is used strictly to fulfill legitimate travel operations:

• Booking Fulfillment: Processing your travel inquiries, calculating all-inclusive fare quotes, locking vehicle availability, and confirming reservations.
• Chauffeur Coordination: Transmitting necessary pickup addresses, destination information, and primary passenger phone numbers to assigned chauffeurs for seamless doorstep pickups.
• Trip Updates & Dispatch: Sending you car registration numbers, driver contact numbers, live tracking links (where applicable), and automated trip confirmations via WhatsApp or SMS.
• Customer Support: Addressing inquiries, schedule adjustments, lost-and-found belongings, feedback, and billing receipts.
• Safety & Compliance: Ensuring passenger road safety and complying with applicable Indian transport regulations and lawful requests.

4. Information Sharing & Third-Party Disclosure

We handle your personal information with strict confidentiality. Disclosures are limited to operational necessities:

• Assigned Drivers & Fleet Operators: Your designated pickup address, timing, and contact phone number are shared with the verified driver assigned to your journey solely to execute the trip.
• Payment Service Providers: When paying digitally, transactions are processed directly via verified banking channels or UPI applications (e.g. Google Pay, PhonePe, Paytm).
• Legal Obligations: We may disclose information if required to do so by law enforcement, judicial summons, or highway transport authorities in the interest of public safety.

5. Data Security & Storage

We employ reasonable technical and administrative precautions to safeguard customer information against unauthorized access, alteration, disclosure, or destruction. Our website is delivered over secure HTTPS encryption.

Customer contact details and trip histories are retained only as long as necessary to fulfill accounting and tax compliance, manage customer support histories, or resolve past trip disputes. You may request the deletion of your historical booking records at any time.

6. Cookies & Tracking Technologies

Our website utilizes minimal, essential cookies and browser storage:

• Functional Cookies: Assisting in maintaining your session preferences and smooth navigation across pages.
• Performance & Analytics: Aggregated, non-personally identifiable metrics to analyze website traffic volume, device responsiveness, and page load speeds.
• You have the option to configure your browser to reject cookies. Doing so will not hinder your ability to browse our fleet or initiate WhatsApp bookings.

7. Your Privacy Rights

As a valued customer, you hold clear rights concerning your personal information:

• Access & Correction: You may request a copy of the personal details we hold about you or request corrections to outdated contact information.
• Opt-Out of Updates: You may opt out of promotional festive greetings or tour package announcements at any time by messaging "STOP" or notifying our WhatsApp desk.
• Data Erasure: You can request that your contact records and historical travel notes be permanently removed from our active dispatch database.

8. Third-Party Links & WhatsApp Integration

Our website features direct interactive buttons to open WhatsApp (operated by Meta Platforms, Inc.) and direct telephone calls. When you initiate a chat on WhatsApp, your interactions are governed by WhatsApp's independent End-to-End Encryption and Privacy Terms. We encourage customers to review WhatsApp's privacy practices accordingly.

9. Contact Our Privacy Officer

If you have questions, feedback, or data requests regarding this Privacy Policy, our team is accessible through multiple channels: